FinCorp - Our Service Standards

Our Service Standards

We will treat our customers with respect and dignity. Our job is to help them.
We will action all requests from our customers as our main priority. If a process takes longer than 48 hours, we will communicate with our customer to ensure that they are informed of the status until completion.
We will answer the telephone within 5 rings. When redirecting telephone calls we will personally ensure that the customer is directed to the appropriate staff member. This includes fully alerting the recipient about the nature of the call.
We will own the customers at first point of contact. We will identify ourselves and provide contact details
We will strive to ensure the highest level of quality and accuracy with justified customer complaints held to NIL.

We will adhere to policy and procedures to ensure risk are minimized.
We will continually look for ways to improve our processes, in order to make it easier for our customers and easier for us to provide the highest quality service.
We will ensure that adequate staff levels are available to answer customer enquiries (e.g lunch hours).
We will ensure our customers will include both internal and external clients with both tied to the highest standard.
We will always be positive. We will provide constructive criticism and input to our workplace activities.
Approved Loans are paid within 24 hours.
ISO 9000 ACCREDITED