We will treat our customers with respect and dignity. Our job is to help them.
We will action all requests from our customers as our main priority. If a process takes longer than 48 hours, we will communicate with our customer to ensure that they are informed of the status until completion.
We will answer the telephone within 5 rings. When redirecting telephone calls we will personally ensure that the customer is directed to the appropriate staff member. This includes fully alerting the recipient about the nature of the call.
We will own the customers at first point of contact. We will identify ourselves and provide contact details
We will strive to ensure the highest level of quality and accuracy with justified customer complaints held to NIL.